Quality Policy

Quality Policy Statement

CLS Capital Link Services is one of the leading independent specialists in travel visa processing, document legalisation and police clearances operating in Australia and New Zealand today.
At CLS we offer secure, prompt and reliable services in online visa processing, document legalisation and police clearances. Our clients include Australian Government departments, multi-national companies, leading travel agencies, recruitment agencies and the general public.
Our objectives are to:
  • Provide excellent support to our client applications, ensuring rejections are only in exceptional cases
  • To boast the quickest turnaround times in the industry
  • Ensure customer enquiries are responded to in a minimum amount of time (24hours)
  • Offer professional advice on appropriate visa classifications
  • Submission to the appropriate officials of any correctly completed application within 2 hours of receipt
  • Ensure our clients are in the loop with their visa or legalisation process at all times
  • Continue to develop and maintain strong and professional relationships with all diplomatic missions
  • Ensure our suppliers are of a quality that matches our own.
The team at CLS is committed to reducing the complex process of visa and document issuance to meet customer requirements and applicable regulatory requirements. To do so requires a level of quality and security that must be always at the forefront of all services. For this reason, CLS top management has implemented and maintained the standards of the ISO9001 Quality Management Standard and has also completed the TAPA FSR C certification.
CLS continually maintains and improves the QMS to ensure quality meets ISO9001 standards.
Our clients can rest assured, that CLS is the most professional and secure service the industry has to offer.

CLS, your gateway to the world.

CLS Capital Link Services Pty Ltd
Head Office
Suite 2, 46 Geils Court
Deakin ACT 2600